What You Can Expect From Your Experience With Reliance

At the Quoting Stage:

We understand that you don’t want to be pressured. You see, this industry is “rife” with high-pressure salespeople who will try and push you into signing up with them. Our commitment to you is to do our best to have you feel at ease and comfortable in dealing with us.

That means no high pressure. We’ll treat you with respect, and give you friendly and professional service. Most importantly, though, we’ll come up with a solution specific to your needs, the solution that best suits you…not a “one size fits all” “canned” solution that suits us.

After Accepting Our Proposal

After you accept our proposal on a roof restoration or new roof, you’ll have the option of a free colour consultation. This is a trained professional who does colour consultation for a living.

You see, we understand how tedious choosing colours can be. Naturally, you fear making the wrong choice. So if you feel you need help with your colour choice, just let us know and we’ll have our colour consultant come and sit down with you, and work out which are the best colours to suit your home…and your taste. Best of all, this is a FREE service.

Before Work Commences On Your Roof

We understand you want to be notified in advance of when your roof is likely to start. We don’t just turn up. Normally, you’ll be called the night before, so you know we’re coming the next day. If you require more notice than that, let us know and we’ll give you a few days notice (weather permitting, of course).

During the Work Stage Of Your Job

Tradespeople have a reputation of being quite “gruff”, and even rude. Not our guys! You’ll be treated with respect by our tradespeople. They are trained to be polite and friendly, and to treat your home as if it were their own.

Their workmanship will be "top notch". Hey, they’re trained that way and we only employ tradespeople that we feel can uphold our extremely high standards. I mean, we’re making some big promises here, right? We’d be crazy to give you such high expectations and then under-deliver.

You see, quality workmanship comes down to three important factors:

Skill – At Reliance, we only employ qualified tradespeople (roof tilers, roof plumbers, and painters) with several years experience. Not only that, but when we’re looking to employ a new tradesperson, for us to put them on, they must demonstrate a high level of skill, and be able to perform to our high standards. By the way…most of our tradespeople have been with us for several years now so you can be assured that when we do your roof, you’re getting someone you can trust…and someone with the skill to perform an outstanding quality job on your home.

Care – Reliance tradespeople are taught to treat your project as if they were doing a roof for their “dear old grand mother”. In other words, take care to do the absolute best job that they are capable of.

Time – How quickly, or how slowly you do a job determines the quality of that job. That’s obvious, right? But when it’s getting late in the day and you want to go home, the temptation is there to rush. It’s human nature…and tradespeople are notorious for yielding to this temptation. Reliance tradespeople have it drummed into them to take the necessary time to ensure the job is done right.

Look, we’re not perfect. Hey, we’re human beings and from time to time we all make mistakes. We don’t expect our guys to never ever make an error. But the culture we’ve created here is all about effort. We drum it into the guys to do the best that they can. And you know, that’s all it takes.

You see, as a company, we know that if we only employ qualified tradespeople that demonstrate a high skill level, and make sure that they take the necessary time and care to do the job properly…and that they give their best effort…well, that means that 99.9% of our jobs will be done to the standards we’re promising our customers.

What that means for you is that when you go with Reliance for your roof restoration or new roof, you can rest assured and have "peace of mind" knowing that the odds are well and truly on your side that you’ll “get your moneys worth” and then some.

After Your Roof Is Completed

Either the owner, or our quality control supervisor will check over your roof. This will be done at a time when you are home so that you have the option of going on the roof and checking it yourself. That way, you can rest assured that you’ll be happy with the job before you part with your "hard earned" money.

Oh, and by the way…we check you are happy first, before we ask you for your money. Our amazing satisfaction guarantee (which gives you the ultimate in protection and puts all the risk back on us) is explained further on this website.

Get Your Obligation Free Quote Today!

If you would like more information about the Roof Restoration process or a free quote with no obligation call Reliance now for a on (07) 3286 3900 or fill out our quote form and we'll call you promptly.